Online Workshop:
Wednesday 25 November 2026
12:00pm - 2:00pm
Conflict is not a sign that something has gone wrong. It is a normal part of working in
organisations - and when it is handled well, it can actually strengthen teams and lead to
better decisions. The challenge is knowing how to respond when it arises, and feeling
confident enough to do so.
This workshop is designed for not-for-profit leaders and managers who want to build their
skills and confidence in managing conflict - whether it involves team members, colleagues,
volunteers, or other organisations.
What we will cover
The nature of conflict - what it is, how it varies, and why it is not always a bad thing
The conditions that escalate conflict and what to do about them
Practical tools for conflict mapping and managing concerns
How to have difficult conversations -- including one-on-ones
Interest-based approaches to resolving disagreements
What successful conflict resolution requires of you as a leader
Working with conflict across cultural differences
Who is this workshop for
This workshop is well suited to managers, team leaders, coordinators, and senior staff in
community and not-for-profit organisations. It is relevant whether you are new to managing
conflict or looking to refresh and extend your practice.
What to expect
The workshop combines frameworks and tools, paired and group discussion,
and reflection on your own experience. You will leave with practical approaches you can use
straight away, and a clearer sense of your own style when it comes to conflict.
Facilitator
Sandy Thompson is the CEO of LEAD - Centre for Not for Profit Governance and
Leadership. She has more than 30 years of experience working with community and not-for-
profit organisations across Aotearoa and the Pacific, and is a trusted facilitator, trainer, and
coach for leaders across the sector.